TypeOnsite Course
DateJan 6, 2020 - Dec 12, 2020
PlaceHouston, TX
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This interactive Skyler Development Quality Assurance & Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices

they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization.

Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do.

Quality management is a leadership practice that has a positive impact on the entire work environment.

Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance,

providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

Skyler Development training seminar focuses upon the following themes:

  • Quality Management as a fundamental business strategy
  • Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
  • Various Excellence Models
  • The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
  • The Importance of Leadership involvement in the Quality Management Process


By the end of t Skyler Development raining seminar, delegates will be able to:

  • Define the major benefits to the organization of Total Quality Management
  • Understand the impact of leadership to support quality management systems
  • Develop measuring and improvement processes for quality assurance and control
  • Describe how TQM can be introduced into their work place
  • Identify useful quality improvement techniques for continual improvement
  • Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

Training Methodology

This dynamic Skyler Development Quality Assurance & Control training course is highly-interactive and encourages delegate participation through a combination of lectures, group discussion,

practical exercise, case studies, and breakout session designed to reinforce new skills.

The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning.

Delegates will gain the skills and motivation they need to create long-lasting change.

Organizational Impact

  • Improved Quality Assurance and Control Processes
  • A shared organizational vision for promoting Total Quality Management
  • Improved intra / inter departmental communications effectiveness
  • Benefits of an Effective Quality Management System to:
    • Improve Employee Morale and Cooperation
    • Increase Profitability and Efficiency
    • Enhance Planning, Quality Assurance and Quality Control Measures
    • Improve Leadership and Team-building Skills

Personal Impact

  • An increased appreciation for their role in helping their organization achieve improved quality assurance and control
  • Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
  • Enhanced leadership and team-building skills required to excel in their career
  • Improved active listening and questioning skills to enhance communication effectiveness
  • Increased problem solving and critical thinking skills

Who Should Attend?

  • Quality Assurance Managers
  • Department Managers
  • Team Supervisors
  • Human Resource Managers
  • Training Managers
  • Customer Service Professionals

Seminar Outline


Introduction to Quality Assurance and Control Techniques

  • Course Overview and Learning Objectives
  • Quality Assurance and Control Principles
  • The Concept of Total Quality Management
  • The Origin and Philosophy behind Total Quality Management
  • Dr. Deming’s Fourteen Points
  • Understanding Six Sigma Methodology
  • Lean Principles
  • Obstacles to implementing TQM
  • Case Studies and Best Practices
  • Traditional Management vs. Total Quality Management


Principles of Quality Assurance and Control

  • The Core Principles in Achieving Total Quality Management
  • Prevention Not Correction
  • Customer-focused Quality
  • Establishing a Vision, Mission and Policy
  • Identifying Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork
  • Team-building and Leadership Exercise
  • Enhancing Verbal and Non-verbal Communication Effectiveness


Techniques for Quality Assurance and Control

  • Process Improvement
  • Benchmarking: A Point of Reference
  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Cause and Effect
  • Pareto Chart
  • Control Charts
  • Breakout Session: The Power of Brainstorming for the Best Ideas
  • Methods that Stimulate Creative Thinking
  • Measuring Results
  • Cost of Quality


Implementing a Culture of Quality – The Role of Total Quality Management

  • Putting Principles into Practice
  • Leadership: Taking Ownership of the Quality Leadership Philosophy
  • Total Quality Management as leadership principle
  • Tips for Developing and Coaching Quality Leaders / Employees
  • Implement a Business Strategy driven by your Customers
  • Focusing on Continuous Improvement – The Role of Audit and Review
  • “Top-down” Leadership Commitment and Involvement
  • Barriers to TQM Organizational Culture Change


Benefits of Quality Assurance and Control – Improvement Activities for Your Organization

  • Benefits of Implementing Total Quality Management “best practices”
  • To the Customer – Improved Quality
  • To the Employee – Increased Satisfaction
  • To the Organization – Better Performance
  • The Importance of Attitude and Professional Development
  • Setting SMART Objectives for Continuous Improvement
  • Practical Exercise: What is your Action Plan?
  • Course Review and Feedback

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